bet345 Terms & Conditions

1General Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and bet345 ("the Company", "we", "us", "our"), governing your access to and use of the bet345 website at https://bet345.bid and all associated services, products, features, and content offered through the platform.

The bet345 platform provides online sports betting, live casino games, slot games, and related gaming entertainment services to eligible players. These Terms apply to all products and services offered on the bet345 platform without exception, including the sportsbook, live casino lobby, slots section, and any promotional offers published on the website.

These Terms are governed by and construed in accordance with applicable law. By using the bet345 platform, you represent and warrant that you have the legal capacity to enter into this agreement, that you are at least 18 years of age, and that gambling is not prohibited in your jurisdiction. It is your sole responsibility to determine whether the use of this platform is lawful in your location.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, which together form the complete regulatory framework governing your relationship with bet345.

2Eligibility

To be eligible to register and maintain an account on bet345, you must satisfy all of the following conditions at all times:

• You are at least 18 years of age and have reached the legal age of majority in your jurisdiction.
• You are accessing the platform voluntarily and in a personal capacity, not on behalf of any third party.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by law, including any jurisdiction that has issued a specific prohibition on access to offshore gambling websites.
• You have not previously been self-excluded from bet345 or had your account closed by bet345 for breach of these Terms.
• You are not an employee, contractor, agent, or close associate of bet345 or any of its affiliated companies, game providers, or payment partners.
• You are acting on your own behalf and are not registered as a professional or commercial gambling agent.

bet345 reserves the right to request documentary evidence of age, identity, and address at any time. Failure to provide satisfactory verification documents within a reasonable timeframe will result in the suspension or permanent closure of the account and the forfeiture of any bonus-derived winnings.

3Account Registration

Each player is permitted to register and maintain a maximum of one (1) account on bet345. The registration of multiple accounts by a single individual — whether under the same name, different names, or using different payment methods — is strictly prohibited and constitutes a material breach of these Terms. bet345 reserves the right to close all duplicate accounts, void any associated wagers, and permanently ban any player found to have registered multiple accounts.

When registering an account, you agree to provide accurate, complete, and truthful information, including your full legal name, date of birth, residential address, and valid contact details. You must promptly update your account information if any details change. bet345 is not responsible for any losses or service interruptions arising from inaccurate account information provided by the player.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. All activity conducted through your account is your sole responsibility. If you suspect unauthorised access to your account, you must notify bet345 support immediately via live chat.

3.1 Know Your Customer (KYC) Verification

bet345 operates a mandatory Know Your Customer (KYC) verification process. You may be required to submit identity documents — including a government-issued photo ID, proof of address, and proof of payment method — at any point during your registration, before your first withdrawal, or at any time subsequently at the discretion of bet345. Standard accepted documents include a National Identity Card (NID), passport, or driving licence for Bangladeshi residents.

Accounts that have not completed KYC verification may have deposit, withdrawal, or wagering restrictions applied until verification is satisfactorily completed. bet345 reserves the right to withhold any withdrawal pending successful completion of KYC procedures.

4Deposits & Withdrawals

bet345 supports deposits and withdrawals via the following payment methods for players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Availability of specific payment methods may vary and is subject to change. All transactions are processed in Bangladeshi Taka (BDT / ৳).

4.1 Deposits

• The minimum deposit amount is ৳500. Maximum deposit limits may apply depending on the payment method used and the player's account status.
• Deposits are typically credited to your bet345 wallet immediately or within a few minutes of a successful transaction confirmation from the payment provider.
• bet345 does not charge fees on standard deposits; however, your payment provider may apply their own transaction charges. You are responsible for checking the fee schedule of your chosen payment method.
• Deposited funds may only be used for betting and gaming activities on the bet345 platform. Deposits made in error cannot be reversed once they have been credited to your bet345 wallet.
• bet345 reserves the right to return deposits to the originating payment method if we are unable to verify the source of funds or if the deposit is associated with suspicious activity.

4.2 Withdrawals

• Withdrawal requests may only be made to a payment method registered in your own name that matches your verified bet345 account information. Third-party withdrawals are not permitted under any circumstances.
• All withdrawals are subject to completion of KYC verification. Unverified accounts will not be permitted to process withdrawal requests.
• bet345 aims to process withdrawal requests promptly. Processing times may vary depending on the payment method selected and any additional verification requirements. Mobile banking withdrawals via bKash, Nagad, and Rocket are typically processed faster than bank transfers.
• bet345 reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms pending investigation.
• In the event of a technical error or system malfunction affecting a transaction, bet345 reserves the right to void the affected transaction and restore the account balance to its pre-error state.

5Bonuses & Promotions

bet345 offers promotional bonuses to eligible players from time to time, including welcome bonuses, deposit match bonuses, free bets, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms and conditions published alongside each promotion, in addition to these general Terms.

• Bonuses are issued at the sole discretion of bet345. bet345 reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice.
• Each bonus is subject to a wagering requirement, which specifies how many times the bonus amount must be wagered before a withdrawal can be requested. Wagering requirements are stated in each promotion's individual terms.
• Bonus funds and winnings derived from bonus funds are not available for withdrawal until all applicable wagering requirements have been met in full.
• Bonuses are issued on a one-per-player, one-per-household, one-per-IP-address, and one-per-payment-method basis unless otherwise stated. Abuse of bonus offers — including creating multiple accounts to claim multiple bonuses — will result in account closure and forfeiture of all bonus-related winnings.
• bet345 reserves the right to amend wagering requirements, cancel a bonus, or void bonus-derived winnings if it determines that a bonus has been claimed in bad faith or in breach of these Terms.
• Certain game types (e.g., live dealer games, specific slots) may contribute at reduced rates toward wagering requirements. Game contribution rates are specified in individual promotion terms.

6Betting Rules

All sports bets placed on the bet345 sportsbook are subject to the betting rules set out in this section and the specific sport and market rules published on the platform. In the event of a conflict between general betting rules and sport-specific rules, the sport-specific rules shall prevail.

• All bets are accepted at the odds displayed at the time the bet is confirmed. bet345 reserves the right to refuse or limit any bet at its discretion, without being required to provide a reason.
• Bets may not be cancelled or modified by the player once they have been confirmed by the bet345 system, except in circumstances where a cash-out option is explicitly offered and available for that bet.
• In the event of a match or event being abandoned, postponed, or cancelled, bets will be settled in accordance with the relevant sport-specific rules. In general, if an event does not commence within 12 hours of the originally scheduled start time, bets will be voided and stakes returned.
• bet345 reserves the right to void any bet where there is evidence of a pricing error, technical fault, or where the bet was placed on an event whose outcome was already known at the time of placement.
• In the event of a dispute regarding the settlement of a bet, the official result as determined by the relevant governing body (e.g., ICC for international cricket, BPL official records) shall be used as the definitive settlement source.
• Maximum payout limits apply to all bets and may vary by sport, market, and event. Maximum payout limits are displayed on the bet slip before confirmation.

7Casino Rules

All casino games available on the bet345 platform — including live dealer games, slots, table games, and instant-win products — are operated by third-party certified game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game is governed by its own specific rules, which are accessible within the game interface. Players are advised to review the individual game rules before playing.

• All casino games use certified random number generation (RNG) technology or live dealer operations that have been independently audited for fairness.
• In the event of a game malfunction, disconnection, or technical failure during a live or RNG game session, the round affected will be voided and the wager for that round will be returned to the player's wallet, unless the outcome was already determined before the technical fault occurred.
• bet345 is not responsible for losses caused by internet connectivity issues, device failures, or service interruptions on the player's side. Players are advised to use a stable internet connection when playing live casino or in-play games.
• The theoretical return-to-player (RTP) percentages for slot games are determined by the game provider and are not modified by bet345. RTP information is available within each game's help section.

8Responsible Gaming

bet345 is committed to promoting responsible gambling for all players. We provide a range of responsible gaming tools to help players manage their activity, including deposit limits, loss limits, session time alerts, and self-exclusion options. These tools are accessible from your account settings at any time.

If you believe that gambling is having a negative impact on your finances, relationships, or mental health, we strongly encourage you to use the responsible gaming tools available on bet345 or to contact our support team via live chat for immediate assistance. Players may request a temporary time-out or a permanent self-exclusion at any time, and bet345 will honour such requests promptly.

For more detailed information on responsible gaming tools and support resources, please visit our dedicated Responsible Gaming page.

9Prohibited Conduct

The following activities are strictly prohibited on the bet345 platform. Any player found to have engaged in prohibited conduct will have their account suspended or permanently closed, with all funds subject to forfeiture pending investigation:

• Registering more than one account, whether under the same identity or different identities.
• Providing false, misleading, or fraudulent personal information during registration or at any subsequent point.
• Using stolen, fraudulent, or unauthorised payment methods for deposits or withdrawals.
• Colluding with other players to gain an unfair advantage, including chip dumping in poker or casino table games.
• Using automated betting software, bots, scripts, or any form of artificial intelligence to place bets or interact with the platform without explicit written permission from bet345.
• Exploiting software bugs, pricing errors, or technical vulnerabilities to place bets at incorrect odds or in a manner not intended by bet345.
• Engaging in money laundering, match-fixing, or any other unlawful financial activity through the bet345 platform.
• Abusing bonus offers, including arbitrage betting strategies specifically designed to exploit promotional terms.
• Harassing, threatening, or abusing bet345 staff, agents, or other players in any communication channel.

10Privacy & Data

bet345 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

bet345 uses SSL encryption on all pages of the platform to protect data in transit. Personal data is used solely for the purposes of account management, KYC verification, payment processing, customer support, responsible gaming compliance, and fraud prevention. bet345 does not sell player data to third parties for marketing purposes.

11Intellectual Property

All content on the bet345 platform — including the brand name bet345, logos, design elements, software, text, graphics, game interfaces, and any other proprietary material — is the exclusive intellectual property of bet345 or its licensed providers and is protected by applicable intellectual property law. Nothing in these Terms grants you any right, licence, or interest in any bet345 intellectual property.

You may not reproduce, copy, distribute, republish, display, transmit, or create derivative works from any content on the bet345 platform without the prior written consent of bet345. Unauthorised use of bet345 intellectual property will be pursued to the fullest extent permitted by law.

12Limitation of Liability

To the maximum extent permitted by applicable law, bet345 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to losses arising from:

• Service interruptions, technical faults, or platform downtime.
• Unauthorised access to your account resulting from your failure to maintain credential confidentiality.
• Decisions made based on information, odds, or statistics displayed on the platform.
• Delays in the processing of deposits or withdrawals caused by third-party payment providers.
• The outcome of any bet, game, or wagering activity on the platform.

The bet345 platform is provided on an "as is" and "as available" basis. bet345 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the bet345 platform entirely at your own risk.

13Suspension & Termination

bet345 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, where it has reasonable grounds to believe that:

• The player has breached any provision of these Terms.
• The player is engaged in fraudulent, deceptive, or unlawful activity.
• The player has provided false identity or payment information.
• Account closure is necessary to comply with a legal obligation or regulatory requirement.
• The player has requested self-exclusion under the responsible gaming policy.

Upon account closure for a breach of these Terms, bet345 reserves the right to withhold the account balance pending investigation. Where funds are confirmed as legitimately earned and not associated with bonus abuse or fraudulent activity, they will be returned to the player's verified payment method within a reasonable timeframe.

You may close your bet345 account at any time by contacting the customer support team via live chat. Any real-money balance remaining in your account at the time of voluntary closure will be returned to your verified payment method, provided all applicable wagering requirements have been met.

14Amendments

bet345 reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to registered players via a notice on the bet345 website. The date of the most recent revision will be displayed at the top of the Terms document.

Your continued use of the bet345 platform following the posting of any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the bet345 platform and close your account. It is your responsibility to review these Terms periodically to ensure you remain aware of the current version.

15Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the bet345 customer support team. Our support team is available 24 hours a day, 7 days a week via live chat on the platform, and can also be reached by email at the address below. Email addresses are provided as plain text only and are not clickable links.

Support email: [email protected]

bet345 aims to acknowledge all written enquiries within 24 hours and to resolve complaints within 10 business days. For urgent matters — including suspected unauthorised account access, responsible gaming requests, or time-sensitive payment queries — please use the live chat facility for the fastest response.