bet345 Privacy Policy

1Introduction

This Privacy Policy ("Policy") sets out how bet345 ("the Company", "we", "us", "our"), operating the online betting and casino platform at https://bet345.bid, collects, processes, stores, and protects the personal data of individuals who register an account, visit the website, or otherwise interact with the bet345 platform ("you", "the Player", "the User").

bet345 is committed to handling personal data with transparency, integrity, and in accordance with applicable data protection principles. This Policy is designed to help you understand your privacy rights and our obligations to you as a data subject, so that you can make informed decisions about your relationship with the bet345 platform.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern the full regulatory framework of your use of bet345. By registering an account or using the bet345 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

2Data Controller

For the purposes of this Privacy Policy, bet345 acts as the data controller in respect of all personal data collected through the bet345 platform. As data controller, bet345 is responsible for determining the purposes for which and the manner in which personal data is processed.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact bet345 by writing to our support team via live chat on the platform, or by email at the address provided in Section 14 of this Policy.

3Data We Collect

bet345 collects personal data from you directly (information you provide when registering or using the platform) and automatically (technical data generated by your use of the platform). The categories of personal data we collect include, but are not limited to, the following:

3.1 Registration and Account Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you are aged 18 or above).
• Residential address, city, and postal code (including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and other locations in Bangladesh).
• Email address and mobile phone number used for account communications and two-factor authentication.
• Username and encrypted account password.
• Preferred currency (Bangladeshi Taka / BDT).

3.2 Identity Verification (KYC) Documents

• Copy of a government-issued photo identity document such as a National Identity Card (NID), passport, or driving licence.
• Proof of address document (e.g., utility bill, bank statement) dated within three months.
• Proof of payment method (e.g., screenshot of bKash, Nagad, or Rocket account holder name matching account details).

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references (bKash wallet number, Nagad account, Rocket number, bank account details, Visa/Mastercard last four digits).
• Transaction history, wallet balance records, and bet settlement data.
• Records of any bonus credits, wagering activity, and promotional participation.

3.4 Technical and Usage Data

• IP address, device type, operating system, and browser type and version.
• Pages visited on the bet345 platform, time spent on each page, and navigation paths through the site.
• Date and time of access, session duration, and referring URL.
• Geolocation data derived from your IP address (country and city level only; we do not access GPS-level location data without your explicit consent).
• Cookie identifiers and similar tracking technologies as described in Section 9.

3.5 Communications Data

• Records of your communications with bet345 customer support via live chat, email, or any other channel.
• Complaints, feedback, and dispute records.
• Responses to surveys or promotional communications where you have opted in to receive them.

4How We Use Your Data

bet345 processes your personal data only for specific, legitimate purposes. We do not process personal data in a manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are as follows:

• Account Management: To create, verify, maintain, and administer your bet345 player account, including processing your registration, updating your account details, and managing your account settings.
• Age and Identity Verification (KYC): To verify that you meet the minimum age requirement of 18 years and to comply with our Know Your Customer obligations by confirming your identity and payment method ownership before processing withdrawals.
• Payment Processing: To process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other supported payment methods, and to maintain an accurate record of all financial transactions on your account.
• Service Delivery: To provide you with access to the full range of bet345 services, including the sportsbook, live cricket betting, casino games, slots, and promotional offers.
• Customer Support: To respond to your enquiries, process your complaints, and resolve disputes through our live chat and email support channels.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other unauthorised or unlawful use of the bet345 platform.
• Responsible Gaming Compliance: To monitor betting patterns and account activity for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit or loss limits as requested by the player or required by our responsible gaming policy.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and maintain records required by law for specified retention periods.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the bet345 platform, optimise user experience, and develop new features and services.
• Marketing Communications: Where you have given your explicit consent, to send you promotional emails or notifications about new games, bonuses, seasonal offers (such as Eid promotions, BPL specials, or Pohela Boishakh campaigns), and platform updates. You may withdraw your consent to marketing communications at any time.

5Legal Basis for Processing

bet345 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contractual obligations to you as a registered player — including account creation, payment processing, bet settlement, and customer support — is carried out on the legal basis of contractual necessity.
• Legal Obligation: Processing carried out to comply with applicable legal and regulatory requirements, including KYC verification, anti-money-laundering (AML) checks, and the retention of transaction records, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud detection, platform security, responsible gaming monitoring, and platform analytics is conducted on the basis of our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out for optional marketing communications and the placement of non-essential cookies is conducted on the basis of your explicit, informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6Data Sharing

bet345 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the specific, limited circumstances described below:

6.1 Payment Processing Partners

We share relevant financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — strictly to the extent necessary to process your deposit and withdrawal transactions. These partners are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond the transaction in question.

6.2 Game Providers

When you access casino games or live dealer tables supplied by third-party providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, or Spribe, limited technical data (such as a session token and account identifier) may be passed to the game provider's platform to authenticate your session. These providers are contractually prohibited from using this data for any independent purpose.

6.3 Identity Verification Services

We may share your KYC documents and identity data with third-party identity verification service providers engaged to assist with the verification process. All such providers are bound by strict confidentiality agreements and data processing terms.

6.4 Legal and Regulatory Disclosure

bet345 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where we are required to do so by law, court order, or binding regulatory instruction. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.

6.5 Business Transfers

In the event of a merger, acquisition, asset sale, or other corporate restructuring involving bet345, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms via a notice on the bet345 website.

7Data Retention

bet345 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Data associated with an active player account (registration details, transaction history, betting records) is retained for the full duration of the account's active status.
• Closed Account Data: Following account closure — whether voluntary or by bet345 — personal data required for legal, regulatory, or audit purposes is retained for a minimum period of five (5) years, after which it is securely deleted or anonymised.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years from the date of account closure to meet anti-money-laundering regulatory requirements.
• Support Communications: Records of customer support interactions are retained for a minimum of two (2) years to enable the resolution of any subsequent disputes or complaints.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as necessary to demonstrate compliance with your preferences.

Upon expiry of the applicable retention period, personal data is securely destroyed or irreversibly anonymised in accordance with our internal data lifecycle management procedures.

8Data Security

bet345 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption on all pages of the bet345 platform, ensuring that data transmitted between your device and our servers is encrypted in transit.
• Encrypted storage of account passwords using industry-standard hashing algorithms. bet345 staff cannot view your plain-text password.
• Restricted access controls, ensuring that personal data is accessible only to authorised bet345 staff and service providers who require it to perform their designated functions.
• Regular security assessments and monitoring of the platform infrastructure to detect and respond to potential vulnerabilities or unauthorised access attempts.
• Secure data centres with physical access controls for servers storing personal data.

While bet345 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your account login credentials. If you believe your account has been accessed without your authorisation, you must contact bet345 support via live chat immediately.

9Cookies

bet345 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us deliver a functional and personalised user experience. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the basic operation of the bet345 platform, including maintaining your logged-in session, remembering your preferences, and ensuring secure navigation. These cookies cannot be disabled without affecting core platform functionality.
• Analytics Cookies: These cookies collect anonymised information about how users interact with the bet345 website, such as which pages are visited most frequently and how users navigate between sections. This data is used in aggregate form to improve the platform and is not linked to individual player identities.
• Functional Cookies: These cookies remember your settings and preferences (such as preferred language or display settings) to provide a more personalised experience across sessions.
• Marketing and Tracking Cookies: Where you have given your consent, these cookies may be used to deliver relevant promotional content and to measure the effectiveness of marketing campaigns. You may withdraw your consent to marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of some features of the bet345 platform.

10Your Data Rights

As a data subject, you have the following rights with respect to the personal data that bet345 holds about you. To exercise any of these rights, please contact our support team via live chat or by email as set out in Section 14 of this Policy.

• Right of Access: You have the right to request a copy of the personal data that bet345 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate or incomplete. You may update certain account details directly through your account settings at any time.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent (where consent is the legal basis for processing). This right is subject to legal retention obligations that may require us to retain certain data for a minimum period.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a complaint or dispute is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where it is carried out on the basis of our legitimate interests, and where you believe your fundamental rights and interests override those legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bet345 will respond to all verified data rights requests within a reasonable timeframe, and in any event within 30 days of receipt. Where requests are complex or numerous, we may extend this period by a further 30 days, in which case we will notify you accordingly.

11Minors

If you are a parent or guardian and believe that a minor in your care has registered an account on bet345 or submitted personal data through the platform, please contact our support team immediately via live chat so that we can take prompt action. bet345 cooperates fully with parental control and responsible gaming organisations to prevent underage gambling.

12Third-Party Links

The bet345 platform may contain references to third-party services such as game providers or payment processors. Where the use of these services involves navigating to a third-party interface (for example, a payment gateway operated by bKash or Nagad), that interface is governed by the privacy policy of the respective third party. bet345 is not responsible for the privacy practices of third-party platforms and encourages you to review the privacy policies of any third-party service you use in connection with your bet345 account.

13Policy Changes

bet345 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players by way of a prominent notice on the bet345 website prior to the changes taking effect. The date of the most recent revision will always be displayed at the top of this document.

Your continued use of the bet345 platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to remain informed about how bet345 protects your personal data. If you do not agree to the updated Policy, you must cease using the platform and may request account closure as described in our Terms & Conditions.

14Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet345, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform. You may also reach us by email at the address below. Email addresses are provided as plain text and are not clickable links.

Data enquiries email: [email protected]

bet345 aims to acknowledge all data rights requests and privacy enquiries within 24 hours and to resolve them within 30 days. For urgent matters involving suspected data breaches or unauthorised account access, please use the live chat facility for the fastest possible response.