Betting at bet345 should always be enjoyable, affordable, and in control. This page outlines the tools, policies, and support resources we provide to help every player in Bangladesh maintain a healthy, responsible relationship with online betting and casino gaming.
At bet345, we believe that online betting and casino gaming are forms of entertainment — and like all forms of entertainment, they are best enjoyed within sensible personal boundaries. Our responsible gaming programme is built on a simple principle: every player on the bet345 platform should remain in full control of their activity at all times. We provide the tools to help make that possible, and we take our obligations to player wellbeing seriously.
Responsible gaming is not a box to tick — it is an ongoing commitment woven into how we design and operate the bet345 platform. From the moment you register, you have immediate access to a suite of player protection tools, including deposit limits, loss limits, session time reminders, temporary cooling-off periods, and permanent self-exclusion. These tools are available free of charge and can be activated instantly from your account settings or via our live chat support team.
We also actively monitor unusual betting patterns that may indicate a player is experiencing difficulties, and our support team is trained to identify and appropriately respond to signs of problem gambling. If you are contacted by our team regarding your activity, please engage with that conversation — it comes from a place of genuine care, not commercial interest.
During the registration process, all players are required to confirm that they are at least 18 years of age. This confirmation is reinforced by our mandatory Know Your Customer (KYC) verification process, which requires all players to submit a valid government-issued identity document — such as a National Identity Card (NID) or passport — confirming their date of birth before any withdrawal can be processed.
If you are a parent or guardian in Bangladesh and you are concerned that a minor in your household may be accessing betting platforms, we strongly encourage you to make use of parental control software to restrict access to gambling websites. You should also discuss the risks of underage gambling openly with young people in your care. If you believe a minor has created an account on bet345, contact our support team via live chat immediately so we can take swift action.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that betting may be becoming a problem rather than a source of entertainment. If several of these signs apply to you or someone you know, it is important to seek help without delay.
Recognising these signs is the first and most important step. bet345 urges any player who identifies with the signs above to make use of our self-exclusion tools immediately, or to reach out to our support team who can assist you in applying account restrictions straight away.
Deposit limits are one of the most practical and effective tools for staying in control of your betting spend. bet345 allows you to set a maximum deposit amount for a defined period — daily, weekly, or monthly. Once your chosen limit is reached, no further deposits can be made until the period resets, regardless of how you attempt to add funds whether via bKash, Nagad, Rocket, Upay, or bank transfer.
Deposit limits take effect immediately when you set them. If you request an increase to an existing deposit limit, a mandatory cooling-off period of 7 days applies before the higher limit becomes active — this delay is a deliberate safeguard to protect you from making impulsive decisions. Reductions to deposit limits, by contrast, take effect immediately. To set or adjust your deposit limits, navigate to the responsible gaming section of your account settings or contact our support team via live chat.
In addition to deposit limits, bet345 offers loss limits that restrict the total amount you can lose within a specified time period. A loss limit is calculated on net losses — that is, the total amount wagered minus any winnings returned to your account. When your loss limit is reached, your account will be restricted from placing further bets until the designated period has elapsed.
Loss limits are an excellent complement to deposit limits for players who want an additional layer of financial protection. As with deposit limits, any request to increase a loss limit is subject to a 7-day cooling-off period, while reductions take effect immediately. We encourage all bet345 players to set both deposit and loss limits as a matter of habit when they first create their account.
bet345 offers two time-based responsible gaming tools to help you manage the duration of your betting sessions.
You can set a session time reminder that will display a notification after you have been logged in and actively playing for a duration you specify — for example, 30 minutes, 1 hour, or 2 hours. This reminder serves as a simple prompt to pause, reflect on your activity, and decide whether you want to continue or step away. It does not force you to stop, but it gives you back conscious control over how long you are spending on the platform.
A time-out is a temporary break from the bet345 platform. You can choose a time-out period of 24 hours, 48 hours, 7 days, 30 days, or up to 6 weeks. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. Any pending bets at the time the time-out is activated will be settled normally. Your account and balance remain intact and are accessible again once the time-out period expires.
Time-outs are useful for players who feel they need a short break to reassess their gambling habits without committing to a permanent self-exclusion. To activate a time-out, go to your account settings or contact our live chat support team, who can apply the restriction to your account immediately.
Self-exclusion is available to any bet345 player who feels that they need a longer or permanent break from the platform. When you self-exclude, your account is closed and you are prevented from opening a new account for the duration of the exclusion period. bet345 offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent self-exclusion.
How to request self-exclusion on bet345:
If you have self-excluded and subsequently attempt to re-register or circumvent the exclusion using a different email address or payment method, bet345 reserves the right to permanently close any such account and withhold any associated funds pending investigation.
The vast majority of bet345 players enjoy online betting as a recreational activity — a way to add a layer of engagement to live cricket matches, T20 tournaments, BPL fixtures, and casino games. To keep betting enjoyable and sustainable over the long term, we suggest following a few practical principles:
If you feel that gambling is becoming a problem — or if someone you care about is struggling with problem gambling — please do not delay in seeking help. bet345's own customer support team is available 24 hours a day, 7 days a week via live chat on the platform. Our agents are trained in responsible gaming protocols and can apply account restrictions, activate self-exclusion, or simply talk you through your options without any judgement.
You may also reach our support team by email. The contact address is provided as plain text: [email protected]. Please note this email address is not a clickable link.
Seeking help is not a sign of weakness — it is a sign of self-awareness and strength. The bet345 team is here to support you, not just as a player, but as a person. We would rather help you take a break than have you play beyond your means.
All of the following tools are available free of charge to every bet345 account holder. Access them via your account settings or by contacting live chat support.
Contact our support team or self-exclude immediately if you notice that you are:
Our support team is available around the clock. Reach us via live chat on the platform or by email at:
All responsible gaming requests — including self-exclusion and limit setting — are handled immediately by our trained support agents.
Six pillars that define how bet345 approaches responsible gaming for every player across Bangladesh.
Every bet345 account is subject to KYC age verification. Players under 18 are blocked at registration and any underage account discovered post-registration is permanently closed with immediate effect.
Set personal deposit and loss limits on a daily, weekly, or monthly basis. Limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period — a built-in safeguard against impulsive decisions.
Stay aware of how long you have been playing with customisable session time reminders. Need a longer break? Activate a time-out for anywhere between 24 hours and 6 weeks with a single request to our support team.
Any player can request a self-exclusion period of 6 months, 1 year, 3 years, or permanently. Once applied, the exclusion is locked in for the full duration and cannot be reversed early — your safety comes first.
Our live chat support team is available around the clock, every day of the year. Every support agent is trained in responsible gaming protocols and can apply account restrictions, initiate self-exclusion, or connect you with further help immediately.
Request a full activity report for your bet345 account at any time. Reviewing your actual betting history — deposits, losses, session lengths — gives you a clear, factual picture of your activity, which is often the most powerful first step toward self-awareness.
Responsible gaming starts with informed decisions. Review our FAQ for common questions, check the Terms & Conditions for your full rights as a player, or log in to your account to review and set your personal protection tools right now.